Severe Weather Policy: In case of local school district closures due to weather, all in-person activities will be moved online or rescheduled.

Holiday Closures: We are closed on Christmas Eve, Christmas Day, Thanksgiving Day, New Year’s Day, Independence Day, and Memorial Day. Classes may be moved online or canceled on these days.

Refund Policy for Physical Store Goods: To be eligible for a refund, you must present a valid proof of purchase (digital receipt) from our store. Food and drinks items are strictly non-refundable for reasons of health and safety. Refunds will not be provided for products damaged due to misuse or negligence. Refund requests for physical store items must be made within 30 days of the original purchase date. To request a refund, please visit our store in person with the product and your proof of purchase. Our staff will inspect the product and verify the eligibility for a refund. If eligible, refunds will be issued to the original payment method used for the purchase. We reserve the right to deny a refund if the product does not meet our refund criteria. Refunds will not include any shipping or delivery charges unless the return is due to our error. If you believe you received a defective or damaged product, please notify us immediately, and we will address the issue separately.

Book Rental Policy: The standard book rental duration is a 2-month duration, which begins on the day of checkout. Book rentals are free for standard and premier plan members. If books are not returned by the due date. The company will charge the card on file for the retail price of the book. Books must be returned in the same condition as they were rented, with minimal wear and tear.

Behavior Policy: Disruptive behavior includes damaging property, causing physical harm, violating company policies, and repeated violations of US Chess rules. Progressive steps include initial warnings and written warnings via email. Continued disruptive behavior may result in consequences such as a 1-month suspension without a refund. Removal from the program is the final step if disruptive behavior persists.

Seasonal Camps: Full camp refunds are available until Thursday at 11:59 p.m. before the camp week. We reserve the right to dismiss students from camp due to repeated disruptive behavior, and in such cases, refunds will not be issued.

Private Lessons: No refunds for taught lessons. No refunds for canceled packages before all lessons are completed.

1.1 Initiation: No sign-up fees or contractual obligations. Program access begins with the trial period. Modify your subscription plan via this link: Texas Chess Center Billing (stripe.com)

1.2 Trial Period: A 10-day trial period is included with the Group Class Program. During the trial, participants can attend one in-person class per week and one club night, regardless of the selected plan. All other features are restricted until payment is made.

The trial period can be bypassed upon request; no trial period is offered for Open Play Memberships. After the 10-day trial, the selected subscription plan activates, with charges applied, granting full access to all features.

No refunds (full or prorated) are issued, and trial periods will not be extended if customers do not utilize the service.

Subscription Management

2.1 Cancellation Process: Cancel subscriptions through our Stripe billing portal. Enter the email associated with your Stripe billing account, select "Cancel," and confirm the cancellation. Cancellations take effect at the end of the billing cycle.

2.2 Billing Information Updates:

Manage billing information and card updates through the Stripe account portal. Subscriptions automatically renew, and the auto-renewal feature cannot be disabled.

2.3 Pauses:

Subscriptions can be paused for 1-3 months. Pauses longer than 3 months will be treated as cancellations. Ensure written communication when a pause request is made. Clarify whether the customer intends to pause or cancel when they mention pausing.

Customer Support

3.1 For assistance, contact us by filling out the contact form on our website or through the billing portal via the Manage Subscription link on our website. This link can also be found in the program welcome email.

Refund Policy

4.1 No refunds, store credit, or prorated refunds are provided for subscription programs. Customers should use the trial period to assess the program's suitability.

4.2 Scenarios that do not qualify for refunds: Technical errors during online classes. Forgetting to cancel the subscription. Non-attendance of classes or services. Being charged after the paused period ends. Customers should cancel if they do not plan to use the program post-pause.

Customer Referral Program

5.1 Active Group Class Members who refer new members may be eligible for a $50 check or credit, provided the referred member enrolls in a group class plan online.

5.2 The referred customer must include the referrer's name on the sign-up sheet (digital or physical). The staff will notify the referrer of their $50 bonus and provide instructions for claiming the funds. If no response is received within 30 days, the funds will be applied as a credit to the referrer's account.

School Programs: Offsite Class Size: Class sizes typically range from 8 to 18 students, and additional assistance is available for larger groups. We provide all required chess equipment.

Registration: Registration can be completed through the school or directly on our website.

School Program Refunds: Refunds are only available prior to the second day of the program. There are no prorated refunds for students who withdraw from the program. Exceptions to this policy can be made upon request.

Make-up Classes: Students cannot make up missed classes according to the predetermined program schedule.

Weather Cancellation: If a class is canceled due to weather conditions, we will make every effort to schedule a make-up session. However, we cannot guarantee this. We always work closely with our schools to find a suitable alternative date.

Tournament Refunds: Refunds are available up to 1 hour before the tournament start time. Late withdrawal requests will not be refunded.

Playing up: Is allowed with a fee, so long as the posted monthly US Chess rating is within 150 points of the threshold to play up. Exceptions are solely at TD discretion. To withdraw from a tournament, submit an email request at least one hour before the event. Refunds are not given to tournament entries that withdrawn within 1 hour of the posted tournament start time.

Withdraw without Notice: Missing a tournament without notice results in a warning for the first offense and a subscription suspension for the second. No refunds for missed tournaments. All tournaments adhere to US Chess and FIDE rules.